Shipping and Delivery Policy – Avistel Computers

At Avistel Computers, we are committed to ensuring that your shopping experience is seamless from browsing to delivery. This Shipping and Delivery Policy – Avistel Computers outlines everything you need to know about how your orders are processed, shipped, and delivered across Kenya. Whether you’re ordering a laptop, printer, desktop, or accessories, we aim to deliver your products securely and on time.

1. Order Processing Time

Orders placed on our website or at our physical shop are processed within 24 to 48 hours after payment confirmation, excluding weekends and public holidays.

  • Orders made before 3:00 PM (EAT) are typically processed the same day.

  • Orders made after 3:00 PM or during holidays are processed the next business day.

  • After payment is verified, you will receive an order confirmation via email or SMS.

To avoid delays, ensure that your billing and shipping information is accurate. Our Shipping and Delivery Policy – Avistel Computers ensures prompt and organized processing.

2. Shipping Coverage and Delivery Timeframes

We currently provide delivery within Kenya via trusted courier services like Fargo Courier, G4S, and our in-house delivery team. Options include:

  • Same-Day Delivery (Nairobi Only): For orders placed before 11:00 AM.

  • Next-Day Delivery: Applies to Nairobi metropolitan and nearby towns.

  • Upcountry Delivery: Takes 2–4 working days, depending on distance and terrain.

A tracking number is issued upon dispatch, allowing customers to monitor their shipment status in real-time. Refer to the Shipping and Delivery Policy – Avistel Computers for full tracking details.

3. Shipping Costs and Pickup Option

Shipping fees depend on:

  • The order’s weight and dimensions

  • Delivery location

  • Shipping method selected

Shipping charges are calculated at checkout.

Pickup Option: Customers may collect orders from:

Avistel Computers
Rasumal House, 2nd Floor, Shop 22 (2F 22)
Opposite Imenti House, Near Heltz Driving Academy, Nairobi, Kenya

This free pickup service is ideal for customers based in or near Nairobi. The Shipping and Delivery Policy – Avistel Computers gives you the flexibility to choose between courier delivery and in-store collection.

4. Order Tracking and Delivery Updates

Once shipped, you’ll receive a tracking code via SMS or email. Track your order through:

For delivery updates or address changes, please contact us via our Contact Page. More information is always available in the Shipping and Delivery Policy – Avistel Computers section of our website.

5. Missed Deliveries and Re-Deliveries

If the first delivery attempt is unsuccessful:

  • A second attempt will be made.

  • If undelivered again, the item will be held at the nearest courier branch for 5 days.

Customers must pick up within this period to avoid return-to-sender fees. Please provide accurate contact details and ensure someone is available to receive the order, as outlined in our Shipping and Delivery Policy – Avistel Computers.

6. Special Notes on Delivery During Peak Periods

Delivery may take slightly longer during peak seasons such as Black Friday, festive holidays, or back-to-school periods. We recommend placing orders early during such times to avoid disappointment. The Shipping and Delivery Policy – Avistel Computers accounts for possible peak-time delays.

7. Limitations and Future Shipping Plans

Currently, we deliver only within Kenya. We are working on expanding our logistics to cover East African regions. If you’re outside Kenya and interested in our products, contact us to discuss possible arrangements.

Why Buy from Avistel Computers?

  • Genuine products from top tech brands: Apple, HP, Lenovo, Dell, and more

  • Fast, reliable, and trackable delivery services

  • Flexible payment options including M-Pesa, card payments, and cash on delivery

  • Professional customer service from order to after-sales support

Explore our wide range of products via our Shop or return to our Homepage for more.

Contact Us

For all shipping and delivery inquiries, reach out through:

Avistel Computers
Rasumal House, 2nd Floor, Shop 22 (2F 22)
Opposite Imenti House, Near Heltz Driving Academy, Nairobi, Kenya
Phone: +254 723 812590
Website: https://avistel.co.ke