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Refund and Returns Policy

Refund and Returns Policy – Avistel Computers Refund Policy

At Avistel Computers, we value your satisfaction. This Avistel Computers refund policy is designed to ensure your rights are protected and that your shopping experience remains worry-free. Whether you’re buying a laptop, printer, tablet, or accessories, we are here to support your post-purchase needs.

Eligibility for Returns

Under the Avistel Computers refund policy, customers are eligible for returns under the following conditions:

  • Items must be returned within 7 days of the original purchase date.

  • Products must be in their original packaging, unused, and in the same condition as received.

  • You must present a valid proof of purchase (receipt or invoice) when returning the product.

Non-Returnable Items

Certain items are not covered under our refund policy:

  • Software, digital licenses, and downloads.

  • Items that have been physically damaged, tampered with, or altered after delivery.

  • Products marked as “final sale” or clearance.

Return & Exchange Process

To initiate a return or exchange under the Avistel Computers refund policy:

  1. Contact our support team at +254 723 812590 or via our website.

  2. Share your order details and reason for return.

  3. If approved, return the item to:
    Rasumal House, 2nd Floor, Shop 22 (2F 22), Opposite Imenti House, Near Heltz Driving Academy, Nairobi.

Once we receive and inspect the item, we’ll notify you of the status.

Refund Terms

  • Refunds will be processed within 7 business days.

  • Funds will be returned to the original payment method.

  • Shipping and handling fees are non-refundable.

  • In case of defective products, you may opt for a refund or exchange.

Exchange Policy

  • If you received the wrong or a defective item, we will replace it at no extra cost.

  • If the requested replacement is out of stock, we will offer a refund or a product of equal value.

  • The original product must be returned before any exchange is completed.

Restocking Fee

A 10% restocking fee may apply to returned items that are not defective.

Learn More About Consumer Rights

For more details about Kenyan consumer protection laws, visit the Competition Authority of Kenya (CAK) – an essential external link for better understanding your rights.

Contact Us

If you have questions about the Avistel Computers refund policy, feel free to reach out: