Refund and Returns Policy

Refund and Returns Policy

At Avistel Computers, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer the following refund and return policy:

Eligibility for Returns

• Items must be returned within 7 days of the purchase date.

• The product must be in its original packaging, unused, and in the same condition as received.

• Proof of purchase (receipt or invoice) is required for all returns.

Non-Returnable Items

• Software, digital products, and licenses.

• Products that have been tampered with, modified, or physically damaged by the customer.

• Items sold as “clearance” or “final sale.”

Return Process

1. Contact our support team at +254 723 812590 or email us via our website.

2. Provide your order details and reason for return.

3. Once approved, return the item to our store at:
   Rasumal House, 2nd Floor, Shop 22 (2F 22), Opposite Imenti House, Near Heltz Driving Academy, Nairobi.

4. After inspecting the item, we will process a refund or replacement based on our policy.

Refund Policy

• Refunds will be processed within 7 business days after approval.

• Refunds will be issued to the original payment method used for the purchase.

• Shipping and handling fees are non-refundable.

• If a product is found to be defective, customers may opt for a replacement instead of a refund.

Exchange Policy

• If the item received is defective or incorrect, we will provide a free replacement of the same product.

• If the requested replacement is unavailable, customers may choose a refund or an alternative product of equal value.

• Customers must return the defective product before an exchange is processed.

Restocking Fee

• A restocking fee of 10% may apply to returned items that are not defective.

  Contact Us

  If you have any questions or concerns about our Privacy Policy or Refund and Returns Policy, please reach out to us at:

  Avistel Computers
  Phone: +254 723 812590
  Address: Rasumal House, 2nd Floor, Shop 22 (2F 22), Opposite Imenti House, Near Heltz Driving Academy, Nairobi, Kenya
  Website: https://avistel.co.ke